Support

FAQ

I can’t use a world or part I bought / I got a new device

Tap “Restore purchases” in the Shop. Anything bought with the same Apple ID comes back.

How do I unlock locked parts?

Clearing each Challenge world unlocks one part in Create (World 1: tunnel, 2: curve, 3: switch, 4: pendulum, 5: trapdoor, 6: conveyor, 7: lift, 8: booster, 9: trampoline, 10: funnel). These are not sold. The wheel, motor, magnet, fan, seesaw, stairs and light bulb are available in the Shop.

Where are my machines saved?

On your device. They are deleted if you delete the App. Works you publish to Community works are also stored on the server.

How do I delete a work I published?

In Community works → Mine, tap “…” on the work and choose Delete.

I found an inappropriate work

Tap “…” → Report on the work and choose a reason. Works reported by several people are hidden automatically and reviewed by the Operator. Choose “Hide works from this person” to stop seeing their works on your device.

How do I change how ads are shown?

You can change tracking permission in iOS Settings → Privacy & Security → Tracking. In the EU, the UK and some other regions, you can also use Settings → Ad privacy settings in the App.

What do I need to run it?

An iPhone or iPad (the latest iOS is recommended). The App runs 3D physics, so machines with many parts may run slowly on older devices.